Customer Charter – LIB SJ LLC
This charter reflects my commitment to you — and what I invite you to bring to our work together.
My Commitment to You
My commitment is to provide a safe, respectful, and professional environment for your personal growth, being fully present at each session, with care and professionalism. I will listen without judgment, respect your pace, and adapt my approach to your needs and situation. Your well-being is at the heart of everything I do.
Confidentiality
Everything shared during our sessions remains between us. I will never disclose your personal information to third parties, except when required by law. You can express yourself freely – this is a safe space.
Your Role in the Process
My role is to accompany you using tools such as EFT (Emotional Freedom Techniques), coaching, and energetic healing. I am not a medical doctor or a mental health professional. My services do not replace medical advice or psychiatric treatment.
Coaching, EFT, and energy healing are collaborative processes. The most meaningful results come when you show up with openness and a desire to explore. You are the expert of your own life — I am here to walk alongside you, not in your place.
Mutual Commitment
For the accompaniment to be effective, your active participation and commitment are essential. In return, I commit to bringing my full presence and expertise to every session.
Punctuality & Availability
I ask that you arrive on time for your sessions. In case of cancellation or rescheduling, please notify me at least 48 hours in advance (see General Terms and Conditions for the full cancellation policy). I will do the same on my end.
During Our Sessions
To make the most of our time together, I invite you to find a quiet and private space for each session — online or in person. Please put your phone on silent and minimize distractions. This time is yours.
Between Sessions
I am available for brief questions between sessions by email. For any topic requiring a more in-depth discussion, I invite you to bring it to our next session. Response time: within 48 business hours.
Mutual Respect
Our work together is built on trust and mutual respect. I reserve the right to end a session or the working relationship if respectful communication is not maintained.
Your Autonomy
You are free to end our work together at any time. I simply ask for open communication so that we can close our journey together with care and intention.
Professional Development
To offer you the highest quality of service, I regularly engage in professional supervision and continuing education in my practice areas.
