These general terms and conditions of sale (GTC) apply to the sale of services and training concluded with LIB SJ, an American company, Laramie, State of Wyoming.

 1. SUBJECT AND CONTRACTUAL SCOPE

●       These general terms and conditions of sale (GTC) are intended to set the conditions under which LIBSJ LLC commits to selling a service in the context of:

●       coaching or career assessment support, co-development facilitation and intercultural transition support

●       professional coaching

●       EFT sessions

●       energy healing

Sessions take place online (anywhere in the world) or in person in Laramie, Wyoming, USA.

●       They apply regardless of any clauses stipulated in the Client’s documents and take precedence over general purchasing conditions.

●       For certain training programs, specific sales conditions specify or supplement these GTC. Specific sales conditions may appear following these GTC or on the quote or purchase order, or be transmitted to the Client alongside one of these documents. In the event of a contradiction between specific sales conditions and these GTC, the provisions of the specific sales conditions take precedence.

●       In the event that any provision of these GTC is declared null or unwritten, the other provisions will remain fully in force and will be interpreted so as to respect the original intention of the parties.

●       The applicable GTC are those that have been provided to the Client and accepted by them. However, these GTC may be modified by LIBSJ at any time, without notice, and without such modification giving rise to any right to compensation for the Client.

●       LIB SJ guarantees not to implement any unfair or unlawful commercial practices.

2. DEFINITIONS

●       Client: legal entity or individual who purchases the service;

●       Inter-company training: training carried out in premises rented by LIBSJ, or those of our partners;

●       Intra-company training: training carried out on a custom basis on behalf of a Client at the Client’s site or in other premises at their initiative;

●       Certification program: recommended training program delivering a certification;

●       Trainee: individual who benefits from the training;

3. BOOKING AND REGISTRATION PROCEDURES

●       For individuals: Sessions are booked via the online appointment system (Calendly / Résalib). Payment is due before or at the time of the session, unless otherwise agreed. Packages are payable upon booking or in installments by mutual agreement.

●       For corporate clients: registration is only validated upon receipt of both the deposit* (if applicable, amount indicated on the purchase order) and the agreement or purchase order, signed and bearing the company’s stamp.

●       For certification programs: a level may be required to follow this program, as specified in the corresponding training program. The client is required to validate the necessary prerequisites to follow the training program. LIB SJ cannot in any way be held responsible for the consequences of a lack of information from the Client or the inaccuracy of information that may have been provided to it by the Client.

●       For training organized on an inter-company basis, it is recommended to inquire about the accessibility of the premises with the educational managers before registering a person with reduced mobility.

4. LIABILITY

●       Any registration for a session or training implies compliance by the Trainee with the internal regulations as well as the safety instructions applicable to the relevant premises, which are brought to their attention.

●       LIB SJ reserves the right, without compensation of any kind, to exclude at any time any participant whose behavior disrupts the proper conduct of the training and/or seriously violates the provisions of the internal regulations.

●       LIB SJ cannot be held responsible for damage or loss of objects and personal belongings belonging to Trainees.

●       It is the responsibility of the Client/Trainee to verify that their personal and/or professional insurance covers them during their support or training.

●       The obligation undertaken by LIB SJ, in the context of its training programs, constitutes an obligation of means and not an obligation of results.

●       To ensure the quality of support and training, LIB SJ commits to ensuring that the staff and instructors assigned to the performance of services are competent in their specialty; and to implementing the necessary and reasonable means to fulfill the obligations contracted under the training or support programs.

●       In the context of an intra-company service, LIB SJ only provides the supply of training and materials, excluding all other services. The Client commits to providing LIB SJ with all means that would be necessary for the services to take place under normal conditions and in a suitable and compliant environment. LIB SJ cannot under any circumstances be held responsible for a lack of provision by the client of equipment or software, the management of a possible breakdown, or the compliance of the site.

●       LIB SJ cannot be held responsible to the Client in the event of non-performance of its obligations resulting from a force majeure event.

5. FORCE MAJEURE

Are considered as force majeure or fortuitous events, in addition to those usually recognized and without this list being restrictive: illness or accident of a consultant or training facilitator, strikes or social conflicts internal or external to LIB SJ, natural disasters, fires, failure to obtain visas, work permits or other authorizations, laws or regulations subsequently put in place, interruption of telecommunications, interruption of energy supply, interruption of communications or transport of any type, or any other circumstance beyond the reasonable control of LIB SJ.

6. PRICES – BILLING AND PAYMENT TERMS

●       Prices are indicated in euros or dollars, excluding taxes and all taxes included (VAT at the applicable rate), on the purchase order or service contract. These prices do not include transportation, accommodation and catering costs for the participant(s), which remain the exclusive responsibility of the Client.

●       Billing and payment terms are specified on the purchase order or service contract.

●       Any ancillary expenses for transportation, accommodation and catering of the consultant(s), as well as room rental fees, standard equipment rental (projector, flipchart, camera, screen, etc.) and specific test and personality inventory fees are billed in addition to the cost of the service.

●       Payments will be made, without discount, rebate or reduction except by special agreement, by check or bank debit or bank transfer, upon receipt of the invoice. For long-term programs, interim billing may be issued.

8. LATE PAYMENT PENALTIES AND SANCTIONS IN CASE OF DEFAULT

●       Any amount not paid by the due date indicated on the invoice gives rise to the payment by the Client of late payment penalties set at three times the applicable legal interest rate. These penalties are due automatically without any reminder being necessary the day following the planned payment date.

●       A flat-rate indemnity of €40 euros is due for collection costs in case of late payment, except for individuals.

●       In the event that a Client places an order without having made payment for previous orders, LIB SJ will be entitled to refuse to honor the order and deliver the relevant services, without the Client/Trainee being able to claim any compensation, for any reason whatsoever.

9. SUMMONS – ATTENDANCE CERTIFICATE – OBTAINING THE CERTIFICATE

●       A summons indicating the exact location and times of the training is sent to the Client. LIB SJ cannot be held responsible for non-receipt by the recipients, particularly in the event of the Client/Trainee’s absence from the training.

●       In the context of a certification program, Trainees are subject to the obligation to assess acquired skills and to full attendance in following the training. Obtaining certification is conditional on the Trainees’ success in the assessments.

10. CANCELLATION – RESCHEDULING – EARLY TERMINATION – ABSENCES

Any cancellation or rescheduling must be the subject of a written request (email to sarah@libsj.com) and will be effective after confirmation by LIB SJ to the Client.

10.1 BY THE INDIVIDUAL CLIENT

●       Cancellation of any session:

●       more than 48 hours before the session: full refund or free rescheduling.

●       less than 48 hours before the session: the session is owed in full.

●       Absence without notice: the session is owed in full.

●       Training cancellation:

●       When the cancellation request is received by LIBSJ after the expiration of the withdrawal period (i.e., 10 days) and before the start of the training, LIB SJ retains the deposit (or invoices it if it has not been received), if applicable, except in cases of force majeure.

●       Once the training has started, when, due to force majeure, the individual client is unable to continue the training, the contract is terminated by operation of law and the training services actually provided are billed pro rata temporis of their value as provided in the contract, less any amounts already billed and/or paid. In the absence of force majeure, once the training has started, any cancellation, abandonment or interruption results in billing for the total price of the training, less any amounts already billed and/or paid.

●       Amounts owed by the Client as compensation are mentioned as such on the invoice and cannot under any circumstances be applied against the amount of the participation.

10.2. BY THE CORPORATE CLIENT

10.2.1. For inter-company training:

●       When the cancellation request is received by LIB SJ no later than 10 business days before the start of the training, LIB SJ retains the deposit provided for at signing (or invoices it if it has not been paid).

●       In the event that the request is received more than 10 business days before the start of the training, LIB SJ retains the deposit (or invoices it if it has not been paid) and bills 50% of the total price of the training as compensation, less any amounts already billed and/or paid; however, if LIB SJ organizes a training session on the same subject within the next 6 months, a rescheduling option will be offered within the limit of available places and the compensation will be applied to the cost of this new session.

●       LIB SJ offers the possibility of replacing a Trainee who is unable to attend with another, up to the day before the training. The replacement request must arrive by email to sarah@libsj.com, and include the name and contact details of the replacement. It is then the Client’s responsibility to verify that the replacement’s profile, any prerequisites, and objectives match those defined in the training program.

●       Any cancellation on the start date of the training/service or non-attendance by the Trainee results in billing for the total price of the training/service as compensation, less any amounts already billed and/or paid.

●       Once the training/service has started, any cancellation or interruption results in billing for the total price of the training/service, less any amounts already billed and/or paid.

●       Amounts owed by the Client as compensation are mentioned as such on the invoice and cannot under any circumstances be applied against the amount of the participation or be the subject of a refund request.

10.2.2. For intra-company training:

●       When the cancellation request is received by LIBSJ no later than 21 business days before the training date, only any ancillary costs incurred for preparation (preparation by the trainer and educational team, room rental, travel, accommodation, personality tests and inventories, etc.) will be billed to the Client.

●       In the event that the request is received between 20 and 10 business days before the start of the training, the Client will be billed 50% of the training price as compensation, plus the ancillary costs incurred for preparation, as indicated above. In the event of rescheduling within 6 months of the planned training session, the deposit will be credited to the Client as a credit applicable to the billing of the new session. However, if no rescheduling has taken place within this 6-month period, the deposit will remain with LIB SJ.

●       Any cancellation less than 10 business days before the start date of the training/service or non-attendance by the Trainee/beneficiary results in billing for the total price of the training/service as compensation, less any amounts already billed and/or paid, plus the costs incurred for preparation.

●       LIB SJ offers the possibility of replacing a Trainee who is unable to attend with another, up to the day before the training. The replacement request must arrive by email to sarah@libsj.com, and include the name and contact details of the replacement. It is then the Client’s responsibility to verify that the replacement’s profile, any prerequisites, and objectives match those defined in the training program.

●       Once the training/service has started, any cancellation or interruption results in billing for the total price of the training/service, less any amounts already billed and/or paid.

●       Amounts owed by the Client as compensation or preparation are mentioned as such on the invoice and cannot under any circumstances be applied against the amount of the participation.

 10.3 RIGHT OF WITHDRAWAL

·        For European Union Residents: In accordance with EU consumer law, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day of the conclusion of the contract.

Exception for Digital Services: Please note that if you request to begin the performance of services (coaching sessions, EFT, or energetic healing) during the withdrawal period, you shall pay an amount proportional to what has been provided until you communicated your withdrawal. If the service is fully performed within these 14 days at your express request, you acknowledge that you lose your right of withdrawal.

·        For Non-EU Residents (including USA): Unless otherwise required by local law, all sales are final. Any cancellation or rescheduling must be made at least 48 hours in advance. Failure to do so may result in the full fee being charged.

How to exercise this right: To exercise the right of withdrawal, you must inform us at sarah@libsj.com of your decision to withdraw from this contract by an unequivocal statement.

11. SUBCONTRACTING

LIB SJ reserves the right to subcontract all or part of the services — to any person, legal or natural, external to its services or partners — entrusted to it, under its full and sole responsibility. The subcontractor will not need to be expressly approved by the contracting party but must comply with the same commitments as those stipulated in the purchase order and/or training agreement or service contract.

12. INTELLECTUAL PROPERTY

LIB SJ is the sole holder of intellectual property rights over all the services and training it offers to its Clients. All materials, tools, and shared resources, whatever their form (paper, digital, etc.), used in the context of sessions and training, belong exclusively to LIB SJ. Any use, representation, total or partial reproduction, translation, transformation and, more generally, any exploitation not expressly authorized in writing by LIB SJ is unlawful and may give rise to civil and/or criminal proceedings on the basis of intellectual property law.

13. CONFIDENTIALITY

All information shared during sessions is strictly confidential. Sarah, on behalf of LIB SJ, will not disclose any personal information to third parties, except when required by law (e.g., risk of danger to oneself or others).

LIB SJ, the Client and the Trainee mutually commit to keeping confidential the information and documents, whatever their form and nature (technical, educational, didactic, educational, documentary, financial, commercial and/or legal, any know-how relating to the training, etc.), to which they may have had access in the context of the performance of the training service or on the occasion of exchanges prior to the conclusion of the contract.

14. LIMITATION OF LIABILITY AND HEALTH DISCLAIMER

14.1 — Professional liability insurance: LIBSJ LLC has professional civil liability insurance covering the services offered. This insurance does not constitute a guarantee of results and does not cover damages resulting from improper use of the services or failure to comply with the recommendations made during sessions.

14.2 — Non-substitution for medical or psychological care: The coaching, EFT, energy healing services and all other services offered by LIBSJ LLC are intended solely for personal development, emotional well-being and professional growth. They do not substitute for — and must under no circumstances replace — consultation with a doctor, psychiatrist, psychologist or any other licensed healthcare professional.

It is strongly recommended that clients consult a qualified healthcare professional before beginning any support if they suffer from or have a history of mental health disorders, trauma, serious illnesses or any other medical condition.

14.3 — Clarification of professional titles: Sarah is a certified professional coach and certified EFT practitioner. She is neither a clinical psychologist, psychiatrist, therapist, nor physician. The services offered do not constitute medical treatment, psychotherapy or any form of clinical intervention.

14.4 — Limitation of liability: LIBSJ LLC cannot be held responsible for any direct, indirect or consequential damage resulting from the use of its services. Clients are solely responsible for their well-being, their decisions and the actions taken following their sessions.

In the event of a medical or psychiatric emergency, clients are invited to immediately contact their doctor or emergency services (911 in the USA).

15. PERSONAL DATA PROCESSING

In the context of performing its services, LIB SJ is required to process certain personal data of the client and/or the Beneficiary, for the administrative management of their registration for the service and their follow-up.

This data is intended for the authorized departments of LIB SJ and is retained for the entire duration of the contract signed in the context of the service and will then be archived for 5 years.

LIB SJ uses software to facilitate the collection and processing of data you have communicated to us (Google Drive, Hostinger business messaging, etc.). The companies managing this software may be located in Europe and outside the European Union. LIB SJ has previously ensured that these companies implement adequate guarantees and comply with strict conditions regarding confidentiality, use and data protection (Privacy Shield adherence).

The Client has the right to access, rectify and erase their data and the right to limit processing. These rights can be exercised by email at sarah@libsj.com. A complaint to the competent supervisory authority (CNIL in Europe) can also be filed.

16. APPLICABLE LAW AND COMPETENT JURISDICTION

In the event of a dispute arising from these General Terms and Conditions or the services provided by LIBSJ LLC, the parties commit to attempting to resolve the dispute amicably through direct communication within 30 days of the occurrence of the dispute.

If the dispute cannot be resolved amicably, the following options are available:

●       For US-based clients: The parties may seek resolution through the Better Business Bureau (BBB) — Northern Colorado and Wyoming bureau — which offers free dispute resolution services. The parties may also agree to engage a private mediator based in Laramie, Wyoming.

●       For clients based in the European Union or France: In accordance with applicable European consumer law, clients may contact a competent consumer mediator in their country of residence. For clients based in France, this may include recourse to a mediator registered on the national consumer mediator registry (www.economie.gouv.fr).

●       Legal proceedings: In the event of failed mediation, disputes will be governed by the law of the State of Wyoming, USA, and submitted to the competent courts of Albany County, Wyoming, unless otherwise provided by applicable local consumer protection law.

17. COMMUNICATION

The Client expressly authorizes LIB SJ to mention their name or initials in its communications (website, articles, etc.).

18. CLIENT RELATIONS

Any information, question or complaint from the Client must be submitted in writing by email to sarah@libsj.com, which will endeavor to respond as soon as possible.